- Who pays the delivery charges?
We will pay the delivery charges within Germany for orders from 150€ and above. You will find the postal charges for international deliveries here.
- How can I see the status of my order?
You will automatically receive a confirmation email when your parcel is dispatched. This will also include your tracking number so that you can easily track your parcel.
- Is it possible to have my parcel sent to a pickup locker?
Yes, we also deliver to pickup points.
- Can I order by phone?
Yes, simply call us on the following number: +49 6745 181 147
- Why is my order sent in several parcels?
Depending on the number of items you order or also their availability, it may be necessary to divide them up into several parcels.
- Which countries do we deliver to?
Belgium, Denmark, Estonia, Finland, France, Great Britain, Ireland, Italy Luxembourg, The Netherlands, Austria, Poland, Portugal, Sweden, Slovenia, Slovakia, Spain, Switzerland.
- Can I order several items?
Yes, certainly, you can select multiple items and put them all into one order.
- What is the system for returns?/How can I send an item back?
If for any reason you are not satisfied with an item you have bought on our Website, you can return it to us free of charge within 14 days of receipt. Thanks to a prepaid return label the return of all WERNER CHRIST products is easy and quick. You will find a returns sticker in the parcel.
- How do I get my money back if I return an item?
When we receive the item you have returned, we will check its condition before we accept the return and authorise a refund. This normally takes about 7 days.
Your money will be refunded to the same credit card or using the same method of payment as was used for the original payment and in the same currency.